Contact Us

Phone
0402 564 030

Email
info@bedstudio.com.au

Address

Online Enquiry

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Terms & Conditions

Payment

  1. We currently accept payment by Visa, MasterCard, PayPal, and afterpay.
  2. We will endeavor to process online payments within a reasonable time.
  3. Online Payment in full is required before delivery of ordered product(s).

Cancellation or Changing orders

  1. Bedroom furniture items
  2. Cancellation of an online order will incur a 10% cancellation fee of the total value of your order. 
  3. Your order cannot be cancelled if you simply change your mind or made a wrong decision.
  4. Bedroom furniture order within 24hours of placement by emailing or calling us. 
  5. Manchester & Bed linen items cannot be returned once unpacked for health & hygiene reasons.

Shipping & Delivery

  1. Delivery can be scheduled with an understanding that there is a reasonable access and/or customer is present during delivery. If Bedstudio has to reschedule the delivery for any reason, additional charges will be applicable.
  2. Delivery time given by Bedstudio is approximate only and does not take responsibility for any delays.

Product Gaurantee

  1. This guarantee is constant for the designated period and covers defects in workmanship and materials. Fair wear and tear, abuse, misuse or negligence during the period is not covered by this guarantee.
  2. We offer a guarantee for the benefit of the purchaser of the product and is non-transferable.
  3. We will repair (or option for replacement) without charges to the original purchaser, any manufacturing fault (as defined).
  4. We reserve right to refuse service when the product is found upon inspection to be an unsanitary or dirty condition or when product failure is due to causes other than defective workmanship or materials. ie. Wood frames broken, edges collapsed, mattress material tampered with, punctured, ripped or slashed.
  5. During the first year after purchase, transportation charges relating to guarantee issues within Australia will be met by Bedstudio, where there is manufacturing fault. After the first year, the purchaser will meet transportation charges within Australia. In no case will any transportation charges will be accepted without prior approval from Bedstudio.
  6. If identical material are not available at the time of repair or replacement, Bedstudio reserves the right substitute materials of equal quality. Identical fabrics cannot be guaranteed; however the closest available match will always be attempted.
  7. The warranty covers the following specific manufacturing faults under conditions of normal wear.

Mattress

  • Offer 3year warranty
  • A visible indentation greater than 50 mm
  • Severe softening of the mattress in a one or multiple places, or across the entire mattress
  • any manufacturing defect in the general assembly of the mattress, mattress cover, and zipper

Furniture (sofa/chair/foundation/headboard)

  • Offer 5year structural warranty
  • splitting occurring in the wood frame
  • Leg failure